Objective: Following a proven record of nine years of success in the technology field, I am looking to increase my experience on the business side and to obtain a challenging, growth-oriented position, in which I may contribute my administrative, consultative, marketing, communications, problem solving, and project management skills. Summary: Creative, highly self-motivated individual experienced in optimizing business processes to exceed work process requirements and managing multiple projects while meeting strict deadlines. Possesses excellent technical, communicational, and organizational skills. Embraces the rapid change that is inherent in modern business. Demonstrates strengths in strategic thinking, problem solving, and improving operational excellence. Professional Experience: Vector CANtech, Novi, MI, 1/2007 – 5/2009, Training Specialist Improved all company training programs at North American headquarters of the world’s leader in embedded network development tools Facilitated and instructed classes, some of which are authorized and accredited by GM University Reviewed business processes for efficiency in multiple departments; made improvement proposals to senior management Assisted with ISO 9001:2000 certification procedures, including documentation and participating in certification interviews Provided support for advanced diagnostic and monitoring tools for communications protocols used in automotive, agricultural vehicular, aerospace, medical, and power generation engineering applications Consulted with engineers on a regular basis from all major automotive and aerospace companies Developed videos and documentation to assist customers, including courseware and textbooks Created marketing materials and crafted marketing campaigns in regards to training Insight (formerly Software Spectrum), Troy/Southfield, MI, 4/2006 - 11/2006, Account Manager Quintupled revenue and profit in given territory compared to previous Account Manager Acted as a C-level executive licensing consultant for all accounts in the Commonwealth of Kentucky with 250 - 2,000 computers Responsible for all sales prospecting activities in given territory for Insight, Microsoft's largest partner Engaged in informational call campaigns as a direct representative of Microsoft, also did informational call campaigns for Novell, Adobe, Compuware, and other major technology companies Avalon Software and Services, LLC., Brighton, MI, 4/2004 - 4/2006, President Founded Avalon Software and Services, a shareware software and small business IT service firm that employed five part-time employees Responsible for management of entire company, including business plans, accounting, hiring, and payroll Responsibilities included training programs, software development, marketing, and video production IT consulting and support roles, including ECM document processing with Kofax and disaster recovery Developed websites for local businesses; developed websites for non-profit organizations pro bono Total Solutions, Inc., Dearborn, MI/Brighton, MI, 10/2000 - 4/2004, Enterprise Content Management (ECM) Consultant Given leadership of the 45 employee company while VP was on vacation (at least six weeks / year). Responsible for IT administration of network operations, five servers, and security stability Managed company Internet site; marketing development / design enhancements Developed and managed support infrastructure for both technology and business processes Production support for all enterprise content management, including process optimization Administered Kofax Ascent Capture extensively; developed new commercial Ascent Capture modules Scripted/programmed; supported and trained staff Attended Kofax training courses and industry conferences as a company representative On-Site Customer Liaison to Ford Motor Company, Total Solutions’ largest customer Reported directly to the Manager of Car and Truck Safety for Ford Motor Company North America; issued Ford cubicle/e-mail address, etc.; worked with all Safety Project Managers Responsible for all safety documentation access at Ford Motor Company North America Responsible for creating initiatives to transfer legacy information to legal retention format Initiated program to go totally paperless in all matters of safety documentation at Ford, resulting in eventual savings to the company in the millions of dollars, plus additional security and environmental friendliness Audited old Ford safety documentation as a subject matter expert Extensive technical writing and planning using project management software such as Microsoft Project Extensive use of UML via process workflow applications such as OmniGraffle and Visio Apple Computer, Inc., Novi, MI/Troy, MI, 6/2002 - 1/2003, Mac Specialist and Inventory Control Specialist Sales leader; promoted rapidly According to Apple, getting a job at their company is more difficult than getting into Stanford University, with fewer than 1 out of every 1,000 applicants becoming employees Livingston Radio Company, Inc. (WHMI-FM), Howell, MI, 10/2001 - 8/2002, Air Personality Responsible for all aspects of broadcast, including speaking on-air and delivering content Maintained US Federal Communications Commission standards, under penalty of law Key Business Skills: Project management, UML/process flowcharting, cross-functional team leadership, budgeting, marketing campaign creation, corporate branding, accounting, international business, presentations, trade show organization, public relations, optimization assessments, legal compliance, ethical policy formation/optimization, human resources, data/information analysis, competitive intelligence gathering, technical analysis/optimization Software Experience: Visual Basic, C++, .NET, Web Design, Microsoft Office Professional (Word, Excel, PowerPoint, Access, Outlook, etc.; Windows and OS X), Microsoft Project, Adobe Acrobat, Adobe CS, Kofax Ascent, Documentum, Exceed Hummingbird, Open Text, Microsoft SharePoint Server, Symantec/Norton Ghost, REALbasic, OmniPlan, OmniGraffle Professional, Visio, OpenOffice.org, Exchange Server, QuickTime Broadcaster, Vector CANalyzer, CANoe, CANape, CANdela Studio, Camtasia Studio, Final Cut, Logic, WebEx, NetMeeting, Mac OS X (10.0-10.6/server), Windows (all versions), Linux, UNIX Education: University of Windsor, Windsor, ON, 9/2007 – Present, Bachelor of Arts; Major: Political Science; Status: Expected graduation date: 2010 – This degree ties into a long-term goal to work in senior management at a non-profit. For this stage in my career, I wish to gain more experience in private enterprise. Upon finishing, I plan to get an MBA. Cleary University, Ann Arbor, MI, 9/2006 – 4/2008, Associate in Business Administration (Honours – Typically a three year degree); GPA: 3.83 out of 4.00; Status: Degree Awarded 6/2008 – Awards: Dean's List – Autumn 2006 & Spring 2007 – Researched the long term microeconomic consequences of free trade, outsourcing, and technology. Washtenaw Community College, Ann Arbor, MI, 1/2001 – 12/2001, Internet Professional Program (Technical & Design) – This program focused on e-business, technology, and marketing. Credits transferred to Cleary University. Brighton Area High School, Brighton, MI – 1996-2000; Status: Diploma Awarded 6/2000 Award: Michigan Educational Assessment Program (MEAP) Scholarship, 2000 References and additional information available upon request.
Kevin Tolen
About me
I have been working hard to connect people and technology in innovative ways since 2000. I’m currently searching for a position with a revolutionary company that could utilize fresh ideas and direction in these turbulent times.
 
What am I looking for?
I currently reside in Ontario, and I am available to move throughout Canada. I am also available to work in Metro Detroit and other US border cities.
 
For me to suit the needs of your company, one of the following job titles would best match my experience:
  1.  
  2. 1.Technical Trainer
  3. 2.Technical Writer
  4. 3.Systems Analyst
  5. 4.Manager/Team Leader
  6. 5.Sales Engineer
  7. 6.Process Analyst
  8. 7.Systems Administrator
  9. 8.Business Administrator
  10. 9.ECM Consultant/Analyst
 
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